Sending You a Hug 5-Pack
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned. Gift cards and our personalized "Send a Card" mail are both non-returnable. Digital downloads are also non-returnable.
To complete your return, we require a receipt or proof of purchase. Receipt matching order number is an easy way for us to verify your purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@cuteroot.co.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@cuteroot.co and send your item to: 9900 13th Ave N STE 230, Plymouth, MN 55441.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 9900 13th Ave N STE 230, Plymouth, MN 55441.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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I loved the variety pack, it allows you to choose which ones you like the best and order from there
I stockpile cards year round and Cute Root is one of my favorite brands. Their holiday cards are a particular joy to send because they offer life-affirming projects in the dark days following the New Year.
Giving and/or sending Cute Root cards is always a pleasure and a joy.
Cute Root cards are always a hit.
I had a great experience both from a customer service perspective, and the wonderful cards themselves. I will be buying from this company again, and I recommend them to anyone.