If you're looking for an immediate answer, try reading our Support FAQ's below to see if we can point you in the right direction without waiting for a response.
For all other inquiries, our team here at Cute Root is here to help. We will aim to get back within 24 hours during weekdays. If you submit a message after 5:00 PM EST on Friday, we will aim to get back to you on Monday the following week.
Sometimes cards get lost or delayed by the USPS for reasons we cannot control. If you feel your card is lost, please reach out to our team and we will work with you to confirm your recipient's address and offer a solution for you.
Unfortunately, no. We send our cards using USPS First Class mail and we do not have access to tracking information. If the USPS updates First Class mail to include tracking in the future, we will definitely provide that information to you.
First off, congrats! Welcome to our family. Second, you can visit here to find everything you need to know about growing your card.
No, you can plant a small portion that contains seeds and the card will grow with proper care. This means you can save your letter while also growing your plant. Just make sure the portion you plant has seeds.
Right now we only ship to the United States but hope to expand internationally soon.
Yes! If you want to order a blank individual card just type "blank" in the message portion so we know to send the card blank.